Julio sent a message to Robin Hayes – Chief Executive Officer, President and Director of JetBlue Airways Corporation – Email Address that said:
Hi Mr. Hayes,
The main reason for this Email is related to the inability to buy points at your web site. After been serviced by agent 29674 I still with out resolution. He was a great employee doing the best for me to fix the situation. But she didn't have the tools to do it. Believe me she try hard to do it but simply the site is not working as supposed to. In the process I found that there is not plan B to help customers to acquired points if the site didn't work. Also there is no way to have a supervisor with the decisional power available to performed an exception to help in my case. Even if I go to the airport desk to buy those points no one can help me to do it. We are on 2016 and people are using their phones to do everything so is essential that the app bring those features to customers and this is supposed to happen before the launch of the app. You are a great company with great people but I think the company has to change some process to bring alternatives to customers. As a father of 2 kids with Autisms living on other state I have to travel frequently and I preferred your airline, I will wait for a resolution of this and if you need any other information from me please contact me at any time.
Thanks for your time
Julio
