Elmira sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear Michael,
My name is Elmira and I recently purchased a return flight to Sweden for my mother.
For reasons unbeknown to myself, I entered my mother's nickname rather than her birth name when booking the ticket. My mother noticed the mistake as she was about to board the flight. Understandably they didn't allow her to board the flight. I called your customer service helpline and was told that they would contact the airport to allow her to board the flight. Unfortunately the phone call wasn't made on time, therefore I had to book a one way ticket for her. As nothing was mentioned on the phone about the return ticket, I naturally assumed the problem had been rectified, therefore allowing my mother to at least be able to use her return ticket.
For my own peace of mind, I called on Sunday to make sure that the return flight was still OK to use as her boarding pass still had the incorrect name I had entered.
I was informed that the name could not be changed. At the time, the flight wasn't due to depart for 5 days. I don't understand why a simple name change cannot be done... I also do not understand why I wasn't informed of this the first time I called on Wednesday. I have now spent a total of £420 on a flight to Sweden which is ridiculous. I've never spent more than £80.
I understand that this is my fault as I entered the wrong name. But what my mind can't fathom is why a name cannot be changed so many days in advance of the flight, that the seat that I have paid for will be empty, that I have to pay for another seat...
The way this has been dealt with is appalling. I was on the phone on Sunday for what felt like hours asking the woman to allow me to speak to a member of management and her response was simply 'no'.
I find this entire situation disgusting. I have paid for a ticket with my bank card. My money. I have paid for the seat. Is this how your company stays rich? I feel like I have been robbed of my money.
I will never be using your airline again. I've been using it for years and have always had problems. From having to pay £50 for a piece of paper for my boarding pass because my phone battery died to having to pay £50 for a tiny little shoulder bag that wouldn't fit into my hand luggage; and when I say tiny, I mean 8" by 4" bag.
'Always getting better'. I strongly disagree.
I look forward to hearing from you at your earliest convenience on how this can be rectified.
Regards,
Elmira
