June sent a message to Stuart Gulliver Group CEO, HSBC Holdings PLC – email address that said:
Dear Mr Gulliver,
My name is Mrs June
I am writing to complain of the incompetency of your Team who processes the online application for a community bank account.
After spending the last six months trying to open this account which was very complicated, I was told today that this account is not appropriate. This information could have been given to me at anytime during the process rather than waiting to the end to advise that this account is not appropriate.
The account is basically for a Resident Association Scheme which they were aware of. We now have a grant of £7000 awarded you us by our local authority together with the residents of 45 portion of the scheme. The scheme is to install security gates to our service roads at he rear of our properties, which have to be service and maintain by us the residents.
As time is against us to go through this process with another bank and bearing in mind that this said account was opened at your bank three years for such a scheme, I would very much appreciate if you could please look at this matter again.
Many thanks
June
