Craig sent a message to James E. Meyer CEO, Sirius XM Radio Inc. – email address that said:
Dear Mr. Meyer,
I'm writing to you to express my displeasure with a recent interaction with SiriusXm Radio Inc.
On June 22, 2016 I contacted the toll free number that I located on line. The purpose of this call was to inquire about installing a SiriusXm radio on my 2013 Harley Davidson Road King.
I explained to the representative that I did not have a radio system on the motorcycle but I wanted to purchase some time of receiver to listen to SiriusXm. Further I advised I was on the website and wasn't sure which receiver would be appropriate for motorcycle use.
The representative recommended the onyXEZ radio vehicle kit. I again told her that I didn't have a radio on the motorcycle or speakers. She advised this kit would work and that a speaker would come with it.
Today I received the radio and opened the package. I began to then read the instruction on how to set the system up and soon realized this was absolutely the wrong radio for my needs. In fact the radio isn't even waterproof.
I then called the toll free number once again. Explained the situation to a different representative who advised that the system I was sent does not come with a speaker and will not work without an existing radio. He then began to read notes taken by the original representative and he read to me that I would provide the speaker. I did not say this.
At this point I was rather disappointed and upset. I called one more time to try and find out if there was any type of radio SiriusXm had that would satisfy my needs. I got no where with this call and asked how to ship it back. After being transferred I hung up the phone.
The specific problem I have is with the call takers. From the sound of their accents I can only assume I was calling India. This isn't the first time I've dealt with call takers from India and all have been met with negative results. I don't believe they understood what I wanted and in fact the first call taker was very quick to recommend the system that I chose to have sent to me. Which was totally inappropriate for my needs.
The lack of understanding from the contracted call center employees is extremely frustrating. When trying to purchase equipment and signing up for monthly service.
I would like to speak to someone here in America that can help me with what I need. And if you don't have what I need Id like to speak with someone here in America on how to return the unit.
Thank you for your attention,
Craig
