Alice sent a message to Robert Iger – Chairman and CEO, The Walt Disney Company – Email Address that said:
Hi, my son Harry is a big fan of TOY STORY. We will go to Disneyland in China on 24th from Uk. And we really want to stay in TOY STORY HOTEL, but I tried so hard to book through, all because of we are family of 5 ( 7years old, 5 years old and 11 month old baby ). I tried chat online help and phoned the hotel as well, but all the answer I got is book two different rooms, I really so disappointed. We are a family going there on holiday, why couldn't just let us stay one room? And I would like to pay extra cost for my little baby to stay with us. This is my bad experience to book in TOY STORY HOTEL. But there will be the same problem for most family of 5 with little baby to book hotel as well. Thank you. I really don't want to disappoint my son the big TOY STORY FAN
