Ivy sent a message to Charlie Ergen – Co-founder, Chairman, President and Chief Executive Officer of Dish Network – Email Address that said:
Hello Gentleman,
Please leave voicemail if you do not reach me directly. It seems quite obvious that I am being ignored. No email or phone contact. I am never, ever going away addressing this issue until restitution has been made. In saying this I invitg your attention to the following. I have and am contacting every day/morning until my issue/incident makes me go away. This is what us Disabled Veterans, with Congestive Heart Failure, High Blood Pressure and Diabetes do. This is my dedicated mission. The next communication I look forward to is how very soon this will be resolved. Thank You!.
I sincerely and desperately ask for your attention and follow-up on a Customer Service and Customer Service Specialist Manager issue which should and could have been easily resolve. I never have or normally would never do this but the disgust I have, has compelled me to use any and every sort of media available including snail mail, if necessary to get this resolved.
Thank you!
Charles
Subject
Customer Service Specialist and Manager
Discussion Thread
Response By Email
Dear Ivy,
Please note that we have limited access from our department and, due to security reasons, we are unable to open any attachment sent through email.
As you may already know, 2 payments of $104.27 were received on 07/02/16. To discuss this further with you, I have forwarded your email to our escalation team and you will be contacted within 48 hours. I apologize for any inconvenience this issue has caused you.
Sincerely,
Jaira
Customer By CSS Email (Ivy Tigs)
ARE YOU KIDDING ME!!!!???? WHAT IS WRONG WITH YOU PEOPLE????? AS I COPIED AND SHOWED WHAT YOUR MYDISH ACCOUNT SHOWED DUE TODAY AT THE TIME WHICH WAS $104.27. TO RESTORE SERVICE. PERIOD!!
KNOW THIS:: i DID NOT DO TWO SEPARATE ENTRY PAYMENT OF $104.27.AS I WAS TOLD AND VERIFIED ON YOUR RECORDED LINES BY YOUR REPRESENTATIVE- EMMA and her MANAGER-HARRY THAT ONE PAYMENT WAS BY ME AND THE OTHER BY A REP WHICH I DID NOT AUTHORIZE.YOU ARE TELLING ME KNOW THAT YOU JUSTIFYING YOUR REPRESENTATIVE TAKING A SECOND PAYMENT OF MY CHECKING ACCOUNT WITHOUT MY PERMISSION OR AUTHORITY AND THIS IS DISH BUSINESS PROCESSES AND PROTOCOL TO DO THIS. AT THE SAME TIME TRY TO SMOKE SCREEN ABOUT MY BALANCE. DO YOU THINK OR BELIEVE ME TO BE IGNORANT YOU CAN SCAM ME!! OBVIOUSLY, WHO EVER YOU ARE, ALSO NOT COMPETENT IN YOUR POSITION AS WELL. IT IS A CLEAR INDICATION YOU MADE NO EFFORT WHAT SO EVER TO VERIFY THE FACT TO REVIEW THE RECORDED CALLS.
I STRONGLY SUGGEST YOU SERI ES REVIEW THIS REVERSED DECISION AND IMMEDIATELY REPLACE MY FUNDS BACK IN MY ACCOUNT. iT IS NOT A REFUND AND i AM NOT ASKING OR DEMANDING A REFUND. I AM ASKING AND DEMANDING THAT YOU, DISHTV BUSINESS RETURN "MY $104.27" BACK INTO MY ACCOUNT!!
YOU ARE ABSOLUTELY CORRECT!! IT IS UNFORTUNATE!! AGAIN CUSTOMER SERVICE SPECIALIST AND MANAGER KNOW THIS: AS YOUR REP AND MANAGER DID...YOU NEED TO REVIEW ONE PAYMENT BY ME AND THE OTHER BY YOUR REP UNAUTHORIZED AND GIVEN NO PERMISSION. i MADE MY $104.27 PAYMENT AS YOUR SYSTEM REQUIRED TO RESTORE SERVICE. YOU ARE TRYING TO TELL ME, OH REGARDLESS YOU ARE GOING TO KEEP THE PAYMENT THAT YOUR REP ERRONEOUS MADE WITHOUT PERMISSION AND AUTHORIZATION. AND GO ADDRESS IT WITH SUCH PURE ARROGANCE!! NO SIR , NO MA'AM WHOEVER YOU ARE, I ASSURE YOU, IT DOES NOT AND WILL NOT WORK LIKE THAT.
I EXPECT AN UPDATE .INDICATING WHEN TO EXPECT MY FUNDS OF $104.27 WHICH YOU SEEM YOU AS YOUR REP IN ERROR CAN LITERALLY TAKE OR STEAL FROM MY ACCOUNT AT YOUR PERSONAL WISH OR DESIRE!! REFUND MY MONEY,! THANK YOU!!
