Lisa sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Good Evening Mr. Post,
I figured I would write to you to see if you can help me. If not I understand.
Back in April of 2016 I moved into a new home and ordered service from centurylink.
I ordered telephone and internet. After a couple of weeks my phone quit working. It was my telephone so I called centurylink.
we arranged a date when I was off work and the time was set from 1-4. Which was perfect. So the day arrives and I am at my appointment and I get a call from the service tech ,@ 11:00 telling me he is at my house and cant get to the lines. (I have 3 lg dogs and my gate is padlock). I told him I could be over there in a short time and he tells me he has already left and is on his way to another call and "He MIGHT make it back". Needless to say he did not. So by now my phone has been not working about a week. I call again talk with a girl gives me a ref # and said someone will be there between 3-5. I said are you sure?? She confirms yes. WELL hurry home from work so I do not miss anyone and guess what no body shows up. No call nothing. By now I am upset. I call and get the run around, get sent to some guy I thought his name was Steve but later said Paul , who knows, Anyway I am upset and he cuts me off with the advertisement that is played while on hold. ( Mind you there was know cussing that just shows stupidity). He comes back on and said I was cutting out. Whatever! He then says he will transfer me to Paula, She gets on and I say so what are we going to do. And she hung up on me. Do you think they called me back???? I had already been on hold for about 30-40 min. on this call alone. They always ask for our number in case we are cut off but nothing. to top all this off the day before my phone went down I paid IN FULL for a modem. While talking with a different person I felt I should get my money back for the modem. I was told to send the modem back. Which I did on June 8 and about 10 days later I get a check for a whopping $3.37. ( Which I have not cashed) So I am out 100.00, paid for service I did not receive, and missed opportunities while being on the phone or at home waiting. There was a real nice girl who helped me in getting the modem sent back named Chelsea. But I have never had such horrible experience with your company before. I am now with another provider, when we were checking on things we were cut off the phone and he called me right back. I am sorry I have to burden you with this but my money doesn't grow on trees. If I would not have paid for the modem in full centurylink would only gotten what they charged me for the month before.
Mr. Post Thank you for your time.
Lisa
