Danny sent a message to Hubert Joly President and CEO, Best Buy – email address that said:
Dear Mr. Joly Local Best Buy Management,
Approximately two hours ago I placed an online order for store pickup. My card was charged and I immediately received email notification the product was available for pickup. As I was headed out the door. I received a call from the store informing me the last product available had been purchased by an in-store customer. The representatives had already ordered one to arrive Tuesday of this coming week. With that information, I was ready to cancel my order and have the same item shipped from Amazon. Upon hearing my decision, Corey Immediately volunteered to drive 45 minutes to another location and bring the item back to my local store. Frankly, I felt bad. But mostly I was confused. Never in my 30 years of customer service had I been offered such a courteous response. Corey, is...what every employee should be. Not just at your stores, but at any store. I am so taken aback by his good deed. In fact, I am writing you this letter even prior to actually picking up the item. Now, before Corey left to pickup the item (through stormy weather mind you).... He did one last sweep of the inventory and found the item.
Good deeds in customer service are hard to come by. More importantly, good deeds in human beings these days are far and few between.
I implore you to reach out and recognize Corey for his outstanding customer service. But, underneath the retail expertise;
Corey possess a rare and outstanding attribute of sincere kindness and generousity.
My Sincere Thanks,
Danny
