Rob sent a message to Dan Schulman – President and CEO of PayPal – Email Address that said:
Bad Customer Experience, reflecting either deficient processes or training. Hoping you can do something about it.
Quentin and Joey refused to provide their names or any tracking information for you to follow up. That in itself makes me very disappointed, reflects lack of ownership or accountability. I called , hopefully with my phone you can follow up.
I'm simply trying to open a new account. When I try to do so, with my email , it says I already have an account. Which if I did, must be more than 10 years ago, and can't remember. It asks me for a phone number, which I give. Then it asks me for address, my address at the time I was living abroad so I was using my father's address, whose address I don't remember.
Point is: I am not trying to access my old account, am just trying to open new one. Service I receive was long hold times between agent to manager . Quentin and Joey both refused to provide tracking number or last names. Pretty disappointed. Giving up.
