Robert sent a message to Jeffrey J. Brown – Chief Executive Officer of Ally Financial Inc. – Email Address that said:
Dear Mr. Brown,
I feel the need to bring our unresolved problem to your attention. In 2013 we leased a Buick Enclave through your company. We were on time with payment for the duration of the lease. My wife drove this vehicle and it was kept in our garage all of the time except when in use. She hand washed the vehicle and meticulously cared for this vehicle. My problem occurred when we were turning this vehicle in and leasing a new vehicle. We were under mileage by almost 4,000 miles and get a Excess Mileage / wear charge of $190.00. Your agents claim we had a scratch on the rear bumper. The day we turned in the vehicle there was no scratch. I have digital pictures and an appraisal from the dealership here in MI with no indication of damage. I've placed several calls to your agents and they weren't interested in helping me or seeing the pictures . At this point I'm highly dissatisfied and will not use your finance company again. I know I'm just one of many, many, many that your company finances and I am not very important in the big picture, but your company will be getting bad reviews from me to my network of friends unless we can get some kind of resolution on your part to this matter. I hope to hear from you in the near future.
Best regards
Robert
