Dear Mr. Meyer I enjoy Sirius radio. I was called about a offer – James Meyer email address

Christine sent a message to James E. Meyer CEO, Sirius XM Radio Inc. – email address that said:
Dear Mr. Meyer
I enjoy Sirius radio. I was called about a offer.l though it would be nice to pay for it for my husband. He told me so I called back right away was told I will not be billed the order canceled. I was billed the radio not turned on I received my card statement $38.59. I called was refused a full refund, the next person refused to give me one. I was passed around with no results. Can you please help me. Thank you so very much . From Christine