Jacqueline sent a message to Thomas J. Folliard – President and Chief Executive Officer of CarMax, Inc. – Email Address that said:
Good afternoon sir I'm writing to you in hopes that you can assist me or direct me in the correct direction to get help. I purchased a 2013 Nissan Maxima in July of 2015 from the Laurel Md. location. last month I started having issues with this vehicle Engine light came on so I took it back to the CarMax and they replaced the cam shaft and some sensors. Upon those repairs it was found that their was a Transmission issue at which time is was taken to a Nissan Dealer (Trish) the Torgue converter was replaced supposedly. I picked the vehicle up and drove and it was shaking still as it had been for that was the reason fir me taken it back in the first place needless to say the next day it broke down in the middle of the street. This time it needs a complete Transmission. But in the mean time I asked that the vehicle be Appraised so I could get another vehicle the appraisal was done the same day I picked it up the first time and they claimed that everything was good on the vehicle but the next day it broke down this is not acceptable. My vehicle has been sitting at the Nissan since July 7 2016 waiting on some inspector to come authorize the work SMH NOT HAPPY AT ALL.
