Sergio sent a message to John Strangfeld Chairman and CEO, Prudential Financial, Inc. – email address that said:
July 22, 2016
Attention: John Strangfeld
CEO Prudential
Financial, Inc.
752 Broad ST
Newark, N.J
07102
Because one of my annuities mature date is close, I contacted Prudential to verify that everything is fine. By my surprise the representative told me that one of the main benefits is not part of my program.
This benefit is the doubling of my money at the end of this program, with a duration of ten years, and the condition was that I cannot touch this annuity during that period of time.
This benefit will select either the annual increase or the maximum peak of the investing, and duplicate that amount.
During the initial presentation, Prudential Representative showed me a brochure with the explanation of these benefits.
When Prudential Representative explained me this product with all these benefits, I accepted this offer.
I still have the attachment that the Prudential Representatives provided me showing these benefits.
You may see a copy of the brochure with control number, where it shows clearly the offer where the final amount is doubled.
I need you to fix this situation, correct it as needed, and update the information in your records.
When this is complete, please inform me.
Please let me know if you have any questions.
Thank you
Sergio
