Mr. Immelt, your customer service is terrible. We have had so many problems getting a – Jeffrey Immelt email address

Andrea sent a message to Jeffrey R. Immelt Chairman and CEO, General Electric – email address that said:
Mr. Immelt, your customer service is terrible. We have had so many problems getting a service man out to fix our new GE profile fridge. Once he came without the part 1 1/2 hrs late. Then he came and said can't fix it because needs to be defrosted first. Then got an e mail that he was coming between 8 12. We called and waited all day only to find out he would not be there u til the next day. This is unacceptable from a large company like yours. My husband and I were on the phone with 4 different people trying to get this problem solved. I even sent the e mail I received but to no avail. We are disappointed in the way this was handled from the very beginning. We have had to leave our summer home 3 times in order to get this resolved and yet it still is not. Hopefully by tomorrow someone will come and nit 11/2 hrs late. Andrea/Arnold