Marilyn sent a message to Carlos Ghosn President and CEO, Nissan Motor Co., Ltd. – email address that said:
Dear Nissan Representative:
My name is Marilyn and I am an owner of a 2010 Sentra. The reason I am writing you is because I need desperately your help. I bought my Sentra in 2010 and this is the 4th time the dealership is replacing the transmission. The transmission has been replaced not one time, not two times, not three times, but this is the fourth time. I cannot convey how frustrating is to go through changing for 4th time a transmission for the same car. I have been more than patient with this atrocious situation.
I am a 65 years old woman who works as a secretary 5 days a week. When I share my frustration with other people about going through this transmission ordeal with my car, people wonder why I have not gotten rid of this car. Let’s put it simple, I don’t have the money for a car payment. I just don’t.
Since I was experiencing this problem with the transmission I had bought another extended warranty and I am glad I did, but I no longer have a warranty on this car because of all the other major repairs. What would have happened if I have not taken that step?
I am appealing to you for your help. I am being asked from the dealership to pay a 10% of the costs for the fourth transmission replacement. First, as I mentioned earlier, I don’t have the money. Second, it is wrong that I have to be responsible for a defective car.
Please do not deny me your help! I hope your company does what is right and not only fixes the transmission with no cost for me, but also, fix it right once and for all.
In addition, I am being charge for the rental car while my car is at the dealership, it would be only appropriate to cover that expense as well.
Lastly, I hope your team opens an investigation to find out why was this transmission has not been fixed right from the beginning and making all accountable who has been involved in the repair of my car.
I’ll wait for your reply.
Sincerely,
Marilyn
P.S. Just as note this is not the only Major repair my car has gone through. I have a laundry list of repairs from a computer chip to the cruise control.
