Daniel sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Thomas,
I write to you as I am sure others do with a bit of disgust for the level of service I received from your technician today. As I was at work and thought that the installation would be fine, I come home to see a orange cable wire laying on my lawn. I contacted your "Customer Support" and was informed that a ticket was generated. Not a minute later I receive a call and I am informed that it will take 10-14 business days to have someone come out (Shouldn't this be done when the installation takes place?). As you know, it costs money to travel back and forth to perform a job that could have been done that day.
Its unfortunate that this lack of quality service occurs at such a reputable company. I certainly do respect Charter Communications as a company, but need you to be aware of the lack of quality service provided by your installation team.
Kind Regards,
Daniel
