Valerie sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
I am not a Direct TV consumer. I was until you refused to negotiate with CBS and I lost my channel for 2 weeks. I switched to Cox 2 years ago. The reason I am writing is because today I received a call on my cell phone (which you did not have during my time with you) and it was to let me know a technician was coming to my home to provide tech support. I opted to press 2 to cancel and then attempted to reach a CSR to let them know I am not that customer. I was hung up on. I then called the general number and had a very rude young lady tell me not to worry about it. She said they probably put in the wrong number. She said she would transfer me to a CSR who would remove any numbers and delete me from your annoying mailing list. Again, hung up on. I then received another call on my cell phone from your general number. They continue to call and if this does not stop I shall contact the fraud department in AZ and file a complaint. I do not want any further calls or literature.
