Janis sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
Good morning,
We purchased a new mattress on 5/23 and the sales representative Mr. Kahn advised us that we needed a bed frame also. When it and the mattress , plus electronic base were delivered and assembled the delivery men said we did not need the bed frame because we had a base already. However they would not take it back to the truck and when I asked where the box was, they said they it had already been shredded!
I have called and emailed repeatedly regarding this issue and waited for hours on the phone only to have people tell me ( when I don't get disconnected and can actually reach a live person ) to bring it back to the store. I told them I did not have a box. I am not sure if would even fit in my car unless we left the back hatch open ....plus my husband can hardly walk and certainly cannot help carry all four pieces. Even if I carry piece by piece across the mall parking lot, then what?
I finally on 7/29 spoke with Fredricka who gave me a tracking number for UPS to pick up on Monday 8/1. However The front here desk here told me UPS won't pick it up without a box. I had scheduled a maintenance person to help me carry it to the front desk. All these people who told me to return it did not say that I would not be credited unless it was in a box!
Today 7/31 when I spoke with Calvin and then his manager Shawna in Ohio They confirmed you cannot return it to the store for refund or have it picked up without a box.... So now I have to drive around and measure it and try to find a store open with the box the correct size and package this myself as if I worked in a warehouse..? Who is going to pay for this box! Repeated attempts for months have not been able to resolve this issue.
Please assist me if possible. This is not good customer service!
Thanks for your time,
Janis
