Jeff sent a message to Edward W. Stack – Chairman and Chief Executive Officer of Dick’s Sporting Goods – Email Address that said:
Mr. Edward W Stack,
I just want to take a quick minute to say thank you and recognize Mike at the Brookfield Wisconsin location. He was Fantastic to work with. I came in with an idea in mind, and after spending time with Mike talking about my game, the new clubs, and hitting balls I have a new set of irons. Mike could have easily just sold me the clubs I came into the store to buy, but he took time to understand my needs and got me into the "right" clubs. This approach built a level of trust with not only Mike but also with Golf Galaxy. I'll be returning soon for a new 3-wood, and much more. It is because of Mike's passion for what he does that turned my transaction into a relationship. THANK YOU MIKE and keep up the great work.
Cheers,
Jeff
