Johnny sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Hello Mr. White or to whom it may concern
My name is Johnny and I have been a part of the DirecTV family for a little over 10 yrs. As a loyal customer I expect a certain level of service and until 8/2/2016 I had been receiving that service. In short, I was to have a new installation (due to moving to another location) in which there was scheduled service for 8/2/2016 from 12pm-4pm. Upon starting installation the technician realized he did not have all the equipment needed to complete the job. After he made calls to his supervisor, he was told to put the job on hold and return the next day to complete the job. Needless to say he never showed!!! I called customer service to express my disbelief and the only solution was to reschedule another week out which is completely unacceptable!! If this is the best your company can provide for loyal customers then I want nothing to do with it. This is what’s happening in your organization and this is my attempt to inform you.
Regards
Johnny
