Leslie sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Mr. Rutledge,
We are new customers to Charter Spectrum and have experiences interruptions in service since signing up. We have had visits from 4 different technicians who acknowledge there is a problem with the lines buried on the street parallel to ours. They acknowledge the problem but do nothing to fix it. When I call customer service to get a status on the repairs, they have no idea what I'm talking about and volunteer to RESET THE CABLE BOX! Really? I work from home and get an interruption in service continually all day linelong. Thats interruption to internet, TV and IP phone. ALL DAY. We pay a significant amount for this terrible service. Who can I talk to at Charter Spectrum that has a clue about getting the lines repaired?
The street where the lines are buried that are experiencing the problem is Nancy,
What to we have to do to get some answers on when this issue is will be repaired.
Please have someone contact me as soon as possible to get this issue resolved.
I just got off the phone with customer service AGAIN and they are sending out a technician AGAIN to do the same thing the last 4 technicians have done. Doing the same thing over and over and expecting different results = insanity.
