Linda sent a message to Charlie Ergen – Co-founder, Chairman, President and Chief Executive Officer of Dish Network – Email Address that said:
I have been with Dish network, since 2001. I have been experiencing, long waits for poor signal, so I called and asked them to come out. They sent a kid named, Jeffery Colon, out, who admittedly, had never been on a call, alone. He told me that we would get the upgrade, this was at 3PM, at 7:30, he gave up, could not get a signal, despite repeated phone calls to his supervisor and many adjustments to the dish. THe said a supervisor named "Tony" would be out at 8 AM, I got up early, to no avail and no technition. I have no TV service and I have a 72 year old mentally impaired husband, that is unable to do anything, but watch TV. Itis now 10.00,AM after 3 phone calls and many minutes waiting for the poor Customer service rep to get someone from dispatch to respond, I was told that "Tony" is on another job, will be here at 11:00 AM. I am very frustrated and upset, when my husband Bob, has no TV, he picks on and yells at me. If this is not resolved today, I am going to sign up with ATT's Uverse, as I have their phones and internet, and they have been after me for years to take their TV. dish reps were well aware of my situation, last night, after 15 years of loyalty, I am very disappointed, in all this, I would like to think loyalty, deserves, priority. By the way, this morning my neighbor, found the cover, for the dish, on the tree lawn, swear to God. Just needed to tell you, so I could give someone else, some of this stress, that I am experiencing, as I cannot even watch the news.
Thank you for listening. Linda
