Zeeshan sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
Dear toyota my family has been using togota since 70s. It has always been our choice as far as vehicles are concern. But here i am submitting a complaint regarding toyota treatment to permanent customers. I am using toyota vitz.5 months back my car develops a problem and i went to toyota abottabad. They diagnosed that my car catalytic converter is missing, on further inquiring i came to know that toyota motors walton has taken it out for better pick without my consent. I went to them and complained but they denied and didnt pay heed to it. I have to bought it myself and went came back to toyota abottabad. My car wasnt smooth even after that then i went to a local mechanic who got it fixed in 1 day. And told me that problem diagnosed by toyota was never a problem...it was due to one of sensor wasnt working. I have always got my car maintain by toyota motors but this 5 months lengthy suffering coupled with wrong direction pushed my that i should mail you and complain. Just because of wrong diagnosis which kept lingering for 5 months my car fitness has reached to a level where i decided to sell it and buy a new one. Please look into the matter and guide these authorised toyota dealers for avoiding further sufferings of your customer.
Zeeshan
