Derilda sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
Good Morning Mr. Rutledge,
My name is Derilda 69 years old and living in Alabama. I have been a customer of Charter forever. We were with Tel-Vue cable in Hoover, AL and it was bought out by Charter. With this being said, I am not wanting to change to another company. However, I am very disappointed with your customer service reps. I have had several problems with internet and TV. Such a long story to tell, but the thing that I am confused about is the fact I was told my bill would be reduced to $115.00 per month and when I got my bill it had not changed. My husband and I really would like for this to be checked on. We were promised on August 1 that someone would call us back but as of this morning no call. Please help me if you will.
Thank you for your time and understanding. I don't want to change to another company but I feel like I might be forced to do so.
Our account is under the name of Richard
Thank you!
