Terry sent a message to Christopher J. Swift – Chairman and Chief Executive Officer of The Hartford – Email Address that said:
We are writing to you at this time to enlist your help in solving our problem regarding our damaged roof claim of claim date: 5-31-13. Unfortunately, when we initially filed our claim for hail damage to our roof, we had cancelled our insurance with your company on 4-24-15. We didn't think we'd encounter any problem with the claim since the hail storm we discovered happened on or about 5-31-13 (there was yet another hail storm, of even greater velocity on 6-21-13-just a few weeks from 5-31-13). We initially filed our claim on 7-31-13 as I stated above.The Hartford sent out an adjuster who in turn discoverd and highlighted clearly all the damage to our property, which amounted to approx. $11,000. We were stunned to discover this but thought our claim would go through. We couldn't have been more wrong! How naive we were. We did not have any claims during our tenure of 7 years. We worked, or rather tried to work, with Allison Brassel for months upon hearing from her that our claim date would become 5-3-15 and not our claim dates we submitted. We, once again, were stunned for be told they could change our claim date to fit their denial of our claim. The date that was chosen as THEIR claim date was conveniently just 2 weeks after we cancelled our insurance with The Hartford. One doesnt have to be a rocket scientist to figure out that one! To say we were stunned is incomprehensible. We were outraged and voiced our extreme concern of changing the claim date. Our concerns, questions and inquiries always fell on deaf ears. We persevered but to no avail, even contacting our State Commerce Dept. However, Ms. Brassel would not budge in her interpretation of our claim date. We've discussed our situation with many individuals, including a public insurance adjuster who were also stunned to find out The Hartford could be so callous and obvious in their dealings with us. We thought we did all the right things, followed the rules, tried as hard as we could to work through the problem, but in the end we have to live with a very damaged roof (see your inspector's report of the damage-a 10 page report). Essentially what The Hartford did was pawn off our claim on to AAA (our current provider) and they came back and told us there wasn't any damage. So, we were left "holding the bag [roof]," so to speak. After almost a year of fighting, we finally gave up. The stress began to affect our health. We wish and hope that when you read this, you will reverse the decision and give us a new roof. We can't help but wonder how much all the fighting "cost" The Hartford, Ms. Brassel and others who supposedly worked on our behalf. That cost is surely a lot and would have been better spent on replacing our roof. We are not optimistic in contacting you, but perhaps you could surprise us. We are left with no other choice but to plead our case to you. Put yourself in our place, just for a moment. We are honest, law abiding people, seniors on a fixed income. Many people within your organization constantly told us to seek an attorney. Ha! Well, if we'd have been able to contact an attorney (cost prohibited us), we wouldn't have filed a claim for our damaged roof; we could have paid for it ourselves. Ridiculous!
