James sent a message to Glen F. Post, III – Chief Executive Officer of CenturyLink, Inc. – Email Address that said:
We discontinued our CenturyLink service back in late February or early March of this year. I was told at the time that I would be sent a return shipping label for the modem that we had been renting for DSL access. I was also told at the time that we were owed a $23.xx credit and it would be sent to us in 3 - 4 weeks. I never got the shipping label received an invoice back in May for $100 for the equipment. I called your Customer Service and Billing and was told that I would be sent a shipping label, and that the charge would be reversed once they received the modem. The Modem was delivered on or about June 2, and yet we continued to receive invoices for the unit. I was finally able to get your people to admit that the modem had been returned.
We were told that our credit check was sent in April, but we never received it. Then as we were discussing the return of the modem, I was told that it would be issued once the modem was received. Seems like they do not know what one hand is doing, and in my opinion we were lied to about the April mailing.
I am writing to ask for your help. My wife contacted your Customer non-service department and was told she needed to look for the April check, insinuating that we were lying about having not received it. She asked that another check be sent and we are being told it will take an additional 4-6 weeks, providing they actually send us one.
We have not had much luck resolving the issue at the lower level, so I thought I would request some help from the top.
I can be contacted as well at if you have any questions.
