Ray sent a message to Michael D. White, President, Chairman and Chief Executive Officer DIRECTV, Inc. – email address that said:
Mr. White-
I recently left you an email regarding my terrible customer service experience. Well...it continues today. The appointment I thought I had for today is actually scheduled for next Sat. The problem is the rep never gave me a date...so here I sit expecting someone from 8-12 and no show.
Ray
