WILLIAM sent a message to Marvin R. Ellison – President of J. C. Penney Company Inc.- email address that said:
I am still a DH at the Home Depot, and I used to interact with you via the Same Page before you left. Many were astounded and disappointed when you left. Most people were very impressed with your spirit. Recently, I made an online purchase at JC Penny and my experience was egregious. The website interface is obsolete. You guys' buy online pick up in the store has a $25 minimum, and your site does not encourage the customer to extend their shopping experience with exclusive online items. My wife told me that she had her worst online shopping experience at your site. You know the impact of online shopping more than I do, and I'm sure you are aware of these issues. If this small feedback will help, I wanted to pass it on to you. Miss you at the HD.
