hakan sent a message to Akio Toyoda President and CEO, Toyota Motor Corporation – email address that said:
DEAR SIR
I BOUGHT MY TOYOTA YARIS HYBRID CAR FROM TURKEY ON 21 MAY 2015. MY DEALERSHIP NAME IS TOYOTA HISAR, WHICH IS LOCATED IN TURKEY AT AFYON CITY.
AFTER ONE MOUNTH UPON MY PURSAGE MY CAR'S AIR CONDITIONING HAD BEGAN TO MAKE DISGUSTING SMELL AND I HAD TOOK MY CAR TO SERVICE WHO CHANGED ALL FILTERS AND SAID WE FIXED YOUR CAR , THERE IS NO PROBLEM ANY MORE AND THEY CHARGED FEE FOR THAT REPAIR. BUT AFTER A COUPLE OF MOUNTHS LATER THE SMELL BEGUN AND I WENT TO SERVICE AND THEY REPAIR AGAIN BUT RIGHT AFTER THAT SMELL BEGAN, I TALKED SERVICE TWO-TIMES THEY SAID THIS SMELLING WAS NORMAL IN THAT MODELS. AFTER THAT THE FILTER WAS CHANGED IN ONE YEAR SERVICE AGAIN BUT SMELLING WAS PROGRESSED
I WROTE EMAIL TO TOYOTA HEADQUARTER IN ISTANBUL. AND THEY SENT TO AFYON SOME KIND OF MECHANICS. THEY LOOKED AT MY CAR AT ABOUT TWO DAYS AFTER THAT THEY SAID THERE IS A BIG PROBLEM IN YOUR EVAPORATOR AND VALVE MOTOR WE SOLVED THESE PROBLEMS TEMPORARILY. WE CLEANED YOUR EVAPORATOR WITH SOME SORT OF SOLUTIONS AND CHANGED VALVE MOTOR WITH SECOND HAND ANOTHER VALVE MOTOR. BUT YOUR ALL SYSTEM MUST BE CHANGED BECAUSE OF THAT WE ORDERED ALL SYSTEM FROM JAPAN BUT IT WILL TAKE ONE OR TWO MONTHS YOU CAN USE YOUR CAR IN THE MEAN TIME. AFTER ONE MONTH LATER SMELLING BEGAN I CALLED SERVICE THEY SAID WE ORDERED AND WE WERE WAITING..
DEAR SIR; I AM A MEDICAL DOCTOR. MY CHILD HAVE BEEN SICK (THROAT INFECTION) ALL THE TIME BECAUSE OF THAT AIR CONDITIONING .
IF THERE IS NO SOLUTION OF THIS PROBLEM PLEASE CHANGE MY IF YOU WILL DEAL WITH THIS PROBLEM I WILL GRATEFUL
YOURS SINCERELY
