Lea sent a message to Laura J. Alber Director, President, and CEO, Williams-Sonoma – email address that said:
I have been extremely unhappy with the service I have received from your online customer service department. The following is an outline of the series of calls I placed to your customer service department:
8/5/16 i placed Order which was a wedding gift. Upon receipt of the confirmation email, which by the way is the only confirmation I received through is whole ordeal, the billing address was for the recipient instead of me. I called Cust Svc and they said they could not change the address. I than asked if the only thing I can do is cancel the order and place a new order. I was told yes. I had used a gift card for part of the order in the amount of $194.35. The balance ($27.91) I put on Visa (my debit card).
I was NOT told that the gift card was "empty". The total amount was than put on my Visa. I was also charged for shipping. I had three amounts charged to my Visa, $181.00, $27.91 and $27.91.
By the way, some of the items I ordered were back ordered yet I was charged the full amount.
In calling back, I was told the only thing that could be done was to send me another gift card, (it was explained to me three times), I got so frustrated with the cust service representative that I said I'd call back the next day.
On 8/6/16 I called your cust service number again and got a great rep. She (I don't have all the names) credited my Visa card $20.39 and $27.91. She also took away the $181.00 amount and charged me only for the items that were shipped $63.14. She assured me I would be getting two gift cards, one for $63.14 and one for $131.21 within 7-10 days.
The following week I was charged another amount of $77.24. Since I had no idea what this amount was for and what else was back ordered, I again called cust Svc.
