Casey sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
Dear sirs,
I have been your customer for many, many years and I need your
assistance on an outstanding issue I continue to have with customer
service. For several months I have been told by customer support that
the terminal that I am connected to needs to have an update to resolve
my very slow internet issue. Speed tests on my line show download speeds
of 0.18mbps. I am paying full price for service from CenturyLink for
1.5mbps which is the fastest speed available in my area. Yesterday
(Sept. 1st) there was a repair technician (Rick) scheduled to come to my
home between 1-5 pm so I took the afternoon off work. Well the repair
technician did not show up but rather he called me at 6:30 pm and told
me he was not coming due to the fact that he could not do anything for
me because there was a "bandwidth exhaustion" issue in my area. I have
been trying for several months now to get some form of resolution on
this issue. I have run up a brick wall and no resolution has been
forthcoming. My patience has been exhausted, to say the least.
I am writing to you today to officially request an explanation of what,
if anything, is being done to correct this problem.
I am also asking for substantial reduction in my month bill until the
problem with my line has been 100 percent resolved. I can not use my
internet at these low speeds and I will no longer pay the full price for
a service that is not at 100 percent. Please fix my internet problem!
Sincerely,
Casey Shyrene
