James sent a message to Christopher J. Nassetta – President and Chief Executive Officer of Hilton Worldwide – Email Address that said:
Mr. Nassetta, First, I am never one to complain but I made a reservation back in July through your vendor Booking.Com and the experience has been horrible from day 1 to the point where today I cancelled my reservation. I made reservations at the Baltimore, Inner Harbor due to a need to visit family because I am terminally I'll and celebrate my 1st Wedding Anniversary but the experience with Booking.Com has made my experience traumatic and for them to represent a great brand as yours I felt you should be aware
