Tiffany sent a message to Jay M. Gellert – President and Chief Executive Officer of Health Net, Inc. – Email Address that said:
I need someone to please lusten to the experience I am having working for Sykes 1 in Lakeland Florida as a customer service representative who's main goal is to provide excellent customer service, concierge service and main focus as I was "told" in training is first call resolution. I am sad to say, because I truly love these members, I love my job, I have been in customer service over 23 years. But I have NEVER, IN MY CAREER worked for a company, Sykes , who have treated me as poorly, subjected me to unethical training environment and work environment. I know my skills, before I was out of Abay, I received two kudos calls. Only one person, Bobby Harvin. Team manager even knew the answer to my question. Not even the "manager in charge Faye" . In my first week or possibly middle of week 2 of training, I finally could not take the situation that was going on in our "paid training" . The crucial part of learning my job and I went to management. Faye assured me that the vulgarity, profanity, the disrespect and jokes made about our members with dimentia, which personally effected me to the point, since the trainer. Lisa, completely disregarded all of these actions which constantly went on to the point atleast 6 of us trainees were just completely distracted and unable to learn at all. Not to mention, our trainer taught us more about this pokemon fad then anything to do with Healthnet. Not to mention, systems were constantly down so hardly any time to learn any if the 11 systems we must use to assist our members. I have constantly been told, get to the next call. Fresh out of training, still learning the templates, action grams, which must be physically checked before sendimg and we are told to keep members on the phone hours waiting for these things to be checked. Do, of course. Our member's are older, on medicare, many very ill and do not want to nor should they be forced to stay on hold because the poor management this call center has. I have a true love for what I do. I have worked previously with mail order with medicare members and I genuinly care and will go above and beyond to assist them in any way. Well, I have went home every night so uoset, anxiety beyond belief and tonight was my final straw. I was completely humiliated, in front of other representatives as my Team manager tells me
