FECHTIG sent a message to Michael O’Leary – CEO, Ryanair – Email Address that said:
Dear M.O'Leary, I'm sure you'll be too busy to answer me but I try to contact you with the hope that your custumers are important.
This is my situation.
I'm a French young man of 25 years old. I've decided to travel in Cagliary on th 23 septembre with my friend Anna Sofia EVENS.
But the destiny has decided other... I have a serious health problem (impossible for me to feel something, to taste or to smel) . My Doctor strongly adviced me to cancel my travel and thinks the problem is really serious. I've phone Ryanair to symply cancel my travel and to send me a document attesting that my travel is cancelled and that I made a ask of reimbursement. Europ Assistance abslolutly need this paper to refund me.
I know that to have this document I have to wait the fly day. But how to be refund...
If you permiss this is all the information about th fly Reservation reference : VLNRPI
Fly n° FR4831
Date : 23 september
Departure from Cagliari at 9:50
Arrival Paris (Beauvais) at : 12:20
Name of th persons :
Thomas FECHTIG and Anna-Sofia EVENS
I've try to call and to write Ryanair but nothing to do...
It 'd be terrible for me if I wouldn't be refund. I've just finished my stydies and it was a present I wanted to do to myself and to my friend.
I saved a long time to can pay these tickets (201,98 €). If you need documents (from my doctor, about my reservation...) do not hesitate. I remember you my mail adress
With the hope to read you soon
Best regards
Thomas
