Glenda sent a message to Thomas M. Rutledge – Chief Executive Officer and President of Charter Communications, Inc. – Email Address that said:
My name is Glenda and I've been a customer for many years. I believe there is something that you need to know. I waited 2 weeks for an appointment just to get a tech our to my house for him to tell me that the issue is coming from tools. I get promised that someone will be out the next day to fix the problem but no one has shown up. I've not been around watch TV in over a month and I have 4 cable boxes in my house. I called the St. Louis department and the associate I talked to saw the many work tickets and notes that were pertained to my account. I understand that some issues are beyond our control but I keep getting lied to about the bucket truck will be out the next day. I also understand if there is a shortage of employees but this is Unacceptable! I thought you should know about what is happening in this company and maybe you can work on a solution to this problem.
Respectfully,
Glenda
