Letha sent a message to Glenn M. Renwick – Chief Executive Officer and President of Progressive Corporation – Email Address that said:
Dear Mr. Glenn Renwick I am writing to you asking for your help. I was involved in a accident with one of your clients Aug 18th. I have filed a claim and am having trouble getting any help. Even after your client was found guilty and proving it was his fault I can get nothing out of progressives claim agent I have been assigned. He is totally rude and has drug this out forever. I am 57 years old and have been fortunate to never have been in accident. I even have a state patrol as a witness and have personally had to do all the work faxing everything to Mr. Mayes. I never knew how hard and difficult this could be . But after sitting with this car in driveway for almost a month with no action I contacted Dora Who was happy to help me once they seen all the evidence. Only then did Mr. Mayes call me and on top of that was nasty. And so I was wondering if there was anything you could do or maybe take a look at this case. I just need car fixed and really could use a rental till it is? He said no way. I really did not want to have to get a lawyer And so that is why I am reaching out to you Could you please take a look at this case I have lost work and had to pay for a rental. your client is Gregory and my name is Letha . And I did get a letter from the city of Craig where there is a case filed for court against him . I have sent all this to Mr. Mayes and he has pushed this back and back. Now he wants to wait till end of next week till someone can look at car for estimate. Please could you call me
