swapna sent a message to Martin Winterkorn CEO, Volkswagen Group – email address that said:
hi this is swapna working as sr.accountant in hindustan petroleum corparation limited hyderabad. I'm really feeling very sad to face this kind of irresponsible behaviour from volkswagen team..on 10th of june 2016 i have purchased polo gt tsi from PPS MOTORS tirumalagiri showroom, that time they were very helpful and promising us that we will get the best support anytime. but its a lie, very worst experience with vw.
since from three days onwards i'm explain about the situation which im facing right now, to the customer care people , road side assistants (RSA)and to the person's whom we calling each time for help. every time for each person i should explain it from the first.. i'm tired of it , so thats why i have decided to write a complaint direct to volkswagen company.
i will explain you what's the problem is .. on 31st of august 2016 there was a heavy rain in hyderabad ..i think you people also heard about this, so what happend due to heavy rain many colonies and the basements are filled with water. my car is also in basement and full body is in water,when i contacted your person he gave me a job to complete that first i should clear the water, and after he suggested me to start the vehicle if the engine starts its well and good otherwise i should call again .is this the way to guide the customer? after complaining to the customer care they provided us numbers RSA his name is teja misguided me,provided worng information,atlast he switched off his mobile.. and sangamesh he is a driver very bad behavior,how rudely they are answering to us, i was shocked after this treating. driver orderd me to remove the vehicle from the basement then only he will go further, thats it ..he said that and left.. on that day with the help of the neighbours.. i was able to clear the water and with crane we have taken vehicle from the basement.. from that time onwards i was calling to these persons and to the customer care ,till now i dint get any response.. when i'm contacting each time they were saying within one hour we will be there, again and again same thing is repeating....in night he is saying his having dinner he will reach in one hour.. yesterday i.e on 1st of september at 11:45pm he called me ,that he is coming .Is this time to solve the problem, from 48 hours your suffering a lady and atlast i will get help from vw at 11:45pm. Morning onwards when a customer is waiting on the road without having water and food..how can your people be so rude to us... till now i dint get any help or support from you...or at least the showroom persons where i have purchased the car,they are also very irresponsible and they dont have called me to know whether the problem is solved or not... i would like to give complaint against these persons. VW its a brand and its my dream to buy a car from vw..truly the trust up on the vw is gone ...i will never suggest anyone to choose vw...worst experience with vw team
this way the vw can't continue a nice relationship with the customer, i want you to go through this matter seriously.. and i would like to inform you that i'm not interested to use this car anymore...engine, seats hole interior portion is in bad condition..since from that day to till now this is my cars condition..so i don't want any relationship with the vw and your outstanding support to the customer.. only two months has been completed , in this small period you are showing me how's it going to be in the future..on 6th i got a call to tow my vehicle,if i'm refused to give my car and explained what happend these many days. after investigating what should have been happened, they have to call me again and should explain to me what exactly happend on that day and tried to resolve my problem. but it is not happening.
i just want my down payment and this two months emi amount back ..i hope the volkswagen team will understand my agony and resolve my problem.
