GABRIEL sent a message to Kazuo Hirai President and CEO, Sony Corporation – email address that said:
I want to express my Spirited Claim for inattention to consumers and my annoyance at the response given by Sony Mexico (through Telcel), in the sense that they can not repair my computer (screen change touch) and it is not repairable because they no longer have, with parts. absurd that the "great company Sony" does not have stock of spare parts so that when we believed in its brand, we require of them. I acquired in May 2016 phone and for days the screen splintered, so I took Telcel service (who sold it), there they opened (I take my frightened child and no idea that they should not open it if applied warranty) and said they would very expensive repair, they recommended that was settled out. So Acudi again and they said that was not in warranty repair, not wanting to even send it to sony service (something they would know that sony would not respond); even so, service screen at my expense, and after two weeks the brand responds is irreparable because there is already spare parts. Big mistake I made when purchasing another product of the once great company sony, since my TV for years have always been Sony and the last of dic.2015 (bravia) for quality, and although a few years ago I bought a laptop vaio and let users unattended (despite saying that would support service), now back to me again playing with a cell put on sale in Mexico relatively recently and I gained only 4 months ago. What a sad way to end the reputation of a big company before, but one of gullible on the mark. Finally, I ask respectfully, I provide care and repair my computer because it is the responsibility of the company Sony, the have enough to meet the needs of its consumers stock. I hope answer to this complaint and if not, then no choice but to go to defend my rights as a consumer to the appropriate authorities, to see if I get your attention. Thank you. please excuse my English is very basic ques, I hope you understand my discomfort.
