Aleksandar sent a message to Abigail Johnson – President and Chief Executive Officer of Fidelity Investments and Chairman of Fidelity Worldwide Investment email address that said:
Dear Ms. Johnson,
I am a very upset customer of 15+ years, and ready to move all my funds out of Fidelity. Your risk management team is putting me through hell, they have frozen access to all my accounts, including my cash management account that is my primary checking account. My debit card is suspended, I have no cash, and your customer service team tells me that I need to have my 'computer professionally cleaned' before they will help me set up NEW account. So, best case, I will be able to withdraw $100 from my account in 7-10 business days!
Please have someone at Fidelity call me and help me.
Regards,
Aleks.
