Derek sent a message to Herbert Hainer – Chief Executive Officer of Adidas AG email address that said:
Dear Mr Hainer,
Please see the message below which I have sent twice to your customer services department, each time they have sent me an e-mail telling me that they would respond, which they haven't.
This is not only totally unprofessional but it is also extremely ill mannered.
Derek
Dear Derek,
Thank you for contacting adidas. Your feedback is important to us. Here is the information you provided:
Contact Reason: General Customer Service
Name: Derek
Company: Garageland
Country: United Kingdom
Date: 23.8.2016 12:57:42
Subject: Problem with adidas products
Your Message: Good Afternoon, On 22/07/2016 I purchased a pair of Adidas 16.3 SG Jn6 for my Grandson. He wore them for the first time for 70 minutes on 24/08/2016. After the match there were three studs missing from each boot. We have not been able to purchase replacement studs locally, and I do consider that the boots/studs were not fit for purpose. In order for my Grandson to continue to play football I have purchased another pair of football boots. Under the circumstances I believe that you should send me a set of replacement studs to; Derek Bird 9 Parlington Close Widnes Cheshire WA8 8YF. Please advise. Regards, Derek.
We will respond appropriately as soon as we can.
Thank you for your message,
adidas
