albert sent a message to Chua Sock Koong CEO, SingTel – email address that said:
Hi Ms Chua,
My apology that I have to write to you as all your frontline staff are not responding fast and well.
I am a prestige customer and had registered myself for iPhone 7. Unfortunately when it was opened for booking yesterday (13 Sept), I was on a flight to Melbourne leaving Singapore at 7.45am.
When I landed, I tried to respond but it was a long queue. I skipped my dinner appointment to do so and in the meantime while waiting, I also called long distance to your hotline to help. It took a long time before someone answered and your staff, Sook Nay, was slow and not helpful. She took my order and promised that someone will call me when no one did, as usual.
When my turn came, I tried but the icon on my surface didn't work well or perhaps, your interface was badly done. I tried on my mobile and again had to wait for thru queue. When my turn came after one and half hours, it didn't work again. I tried four times and nothing works.
My mobile number and you can check your records.
A staff called Yew did call me a couple of years ago but left the company now and I am left helpless.
Therefore I am writing to you and I know you could certainly assist me. More importantly, I am sure many of your customers are frustrated too. I gave up having to spend hours oversea struggling on just a phone.
Please help me and I do not see any priority being a loyalty customer for years with at least 5 lines.
My friends told me it is easier with starhub.
I am utterly disappointed.
Albert
