Amy sent a message to Kelly S. King – Chairman and Chief Executive Officer of BBT Corporation – Email Address that said:
Mr. King,
My name is Amy, I have had a mortgage loan since 2010. I have made timely payments ($1800 + ) onsistently over the last 7 years - until the beginning of 2016.
** I need a call or feedback today- I am supposed to close on the sale of my home Thursday Sept 15 ***
I have been prepared (since applying for forebearance loan modification in Jan 2016) to pay off my outstanding principle balance $310,508.55
My husband and I are now divorced; I am and have been the sole contributor for this mortgage since July 2014.
Unfortunately, the house was too big and too expensive for me to afford on my own. I applied and was granted forebearance loan X 2 through end of Sept.
Good news- I have a buyer and closing is TOMORROW, 9/15/16. However, I was contacted by buyer's attorney yesterday (9/12/16) and I formed my payoff was no longer $310k but $322k.
What????
I assume you should be able to review all paper and/or voice recorded correspondence regarding this loan, if necessary...
Here's the deal- I have a court ordered marital dissolution agreement stating the BBT loan must be paid off with sale of home. This was calculated at the principal balance amount of $310,508.55. Next, a BMW loan is to be paid with any remaining assets (car was voluntarily surrendered, but I am willing to pay off. Balance due was to be $310 k
I have put up with conflicting messages and I formation from Quality Dept and the
Resolution of loans Dept.
Since BBT changed the amount owed, I will owe over $8000 at closing tomorrow. I cannot afford this. Furthermore, why would my loan amount INCREASE during the forebearance period???
I was told "no fees, no interest, no payments.." Now (within 24-48 hours of closing, I learn the amount due to BBT has increased by over $12,000?
Most disturbing is the lack of communication between BBT departments. The Loan Assistance Dept tells me to "ignore" all notices from Client Services - why? Because they regularly send overdue notices and threaten foreclosure with each mailing.
So- I trusted BBT and ignored the notices. However, it has apparently backfired?
The advice I was given was not
Correct. I SHOULD have been told to expect this increase in loan balance, but was not. I only learned of this yesterday (Tues 9-13)
What I need:
¥ conformation that BBT will accept payment for outstanding principle balance and I will not be charged for any other Miedbrifge had some great protocols and exercise
($310 k )
Hope to clear up this mess soon.....
aMy
