Steven sent a message to Marcelo Claure- the chief executive officer of Sprint Corporation- email address that said:
I would like to message you reference my Sprint Account. I am the co-owner of the account, and the account is in the name of Pamela . We have been with you company for over 16 years now, and have loved the service till November of 2015. At this time we added a phone line for my Autistic 9 year old son in case of emergencies. This moved our plan to 7 phone lines and 2 other devices on the plan. We were told our bill with taxes and everything would be 391.98 dollars a month, every month I have to call customer service to have the bill adjusted to that price. This usually take 5 to 10 hours a month for this process of fighting with your employees at centers. I attempted to get my August bill adjusted properly and was handed off to a Supervisor who basically said we are not changing your bill anymore, I am noting on your account to never fix it again, and when I discussed I would have to take my 7 phones and 2 devices of service somewhere else after 16 years she just said ok and that it was ok that I was leaving and not even attempt to come to a more professional conclusion. She had also said that all the East Coast centers were closed and they were too busy taking orders for the new Iphone 7 to deal with us any longer, and that was after being on hold for over an hour already. I am sorry to have to contact you about this, but I believe as CEO of the company that you would want to know how your employees treated a longtime customer who at this point will probably be leaving your company and moving to a different carrier.
thank you,
Steve
