Anju Sharma sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
Samsung Electronics Co. Ltd.
Seoul, Korea
Sub : Complaint about Samsung S7 Edge
Dear Sir/Madam
I would like to complain about Samsung S7 Edge/IMEI that I purchased on 29.5.2016
Here is some fact about your faulty product :-
16.7.2016 – Suddenly I saw three lines on display screen, heating and hanging issue. Then I made a complaint against job dt. 16.7.2016.
18.7.2016 – Service centre executive visited my place and took my phone with him for replacement for screen.
20.7.2016 – Service centre executive returned my phone and told that they have replaced my screen and now it is OK. I asked him for old part which he did not show. So I don’t know it is repaired or replaced ????
22.7.2016 – I got a feedback call from Samsung Call centre that issue is resolved or not. Then I clearly mentioned them heating, hanging issue is still there and there are two additional issues raised after getting back from Service Centre , that issue is in headphone jack point and sim slot. They assured me that I will get a call from service centre which I didn’t get till now.
6.9.2019 – I again raised my complaint against job
9.9.2016 @9:55 am– When I checked the status of my job , I came to know that is already been closed on 9.9.2016 without any solution. I calleed in your call and informed them it is not resolved, it is unattended. Your customer care execute told me that matter is exacted on higher authority and it will get resolved shortly.
10.9.2016 – Not resolved and unattended.
11.9.2016 @10:44 am – I again call them and ask them what happened to my complaint then they told me that our time to resolve the complaint in 24 – 48 hours, so please wait till 8 PM.
11.9.2016 @10:35 pm – I waited till 10:34 pm and again call them and ask them the status of my complaint then they gave me next excuse that Saturday-Sunday our senior team is not available so it will definitely resolved on Monday morning.
12.9.2016 – Finally I got a call from 0120 402 8200 and they told me to visit our nearest service centre and show that phone which I refused as per Samsung policy they will provide doorstep service to their premium customer. Then they told me to call customer service centre again and change your service centre.
You should know what kind of harassment customer suffering after purchasing your most expensive phone. Currently I am unable to use this phone for a long time.
I would like to have a written explanation from your company's on this issue.
Sincerely,
Anju
