Chamil sent a message to Lee Kun-Hee Chairman, Samsung – email address that said:
16th September 2016
Complaining about SAMSUNG Faulty Products
Dear manager,
I am writing to complain about some faulty products that were purchased on 16th September 2013,which were a 40 inch Samsung Smart TV and a Samsung Home Theater Blu ray player from SINGER Warehouse Discount Store (No: 38, Thurstan Road, Colombo 03) at a price of Rs.172,000/=.
Details about model/Serial and purchasing information as follows.
Unfortunately, both the products had malfunctions.
CASE 1: Image mirroring from half horizontal plane but unclear and darker at the bottom potion in the TV but sound is functioning well.
CASE 2: Home theater system does not run certain file formats like AVI, MP4, XVID, MOV and MKV etc.
CASE 3: Audio blocked by cinavia in Home theater system.
CASE 4: Disk plate is jammed and stuck.
I took it back to your service station in order to solve these issues. But it took them more than three weeks to find out the reason and come up with the solution which is to replace the panel for an amount of Rs.100,000/= and to repair the Home theater system for Rs. 25,000/= And the product was delivered back to me without the power cable as well.
The service centre agent did not respond for a long time and the manager (Mr. Thimira) did not attempt to solve this situation I had to go behind the service centre agent which is quite unethical for a company with such a highly reputable name like yours. Unfortunately, your products are not durable, because it had just completed three years. We purchase goods at a higher price believing in quality and durability from companies like yours because we feel that the after-service will be in a good level but unfortunately it is not.
I will not recommend anybody to buy products from your company because of such lethargic after-service. Please make sure that such instances won’t occur in the future where you will be putting your clients in to such difficulty.
Please be kind enough to give a swift resolution for this issue.
Yours Faithfully,
Vithanage
Sri Lanka
