Mr. Farrell, Good day to you. I have received 6 of these email messages below – Thomas F Farrell II email address

Patrick sent a message to Thomas F. Farrell II – ​Chairman, President and Chief Executive Officer of Dominion Resources, Inc. – Email Address that said:

Mr. Farrell,

Good day to you. I have received 6 of these email messages below from my financial institution in reference to ebills for payment on my account. I need ebills because I am a US Mariner and travel quite frequently. I have contacted Dominion several times in Richmond VA and they have failed to help me with promised call backs etc. I am tired of calling them and getting the runaround. I have previously had ebills and I do not understand why it is not working now. Of course my account is always paid in full and on time. All my info was verified by my financial institution and Dominion Power and is correct. I am very sorry to bother you, but I know the boss can get accomplished what needs to be accomplished. Your help in this matter is greatly appreciated.
Sincerely,
Patrick

We're not able to activate e-bill service for Dominion Virginia Power because: Invalid Account.

Common reasons for this problem include:
•Billing and service address inconsistencies. You should always use your service address, not your billing address, when enrolling for e‑bill.
•Wrong account number. Make sure you use the correct account number when enrolling for e‑bill.
•Primary and secondary account holders. Make sure you are using the primary account holder's information (such as name, Social Security number, or tax ID).
• E‑bill enrollment at your biller's website. In some cases, billers don't allow you to register for e‑bill at Navy Federal Bill Pay Service if you're already enrolled at the company's website.
•Enrolling a business. Make sure you're enrolling the business, not an individual.

Even if we're not able to activate e‑bill service for Dominion Virginia Power, you can still use Navy Federal Bill Pay Service. Before you send another payment to Dominion Virginia Power, please verify your Dominion Virginia Power account number to make sure your payments are being credited to the correct account.

For assistance, contact Dominion Virginia Power directly.