Javier sent a message to Greg Creed – Chief Executive Officer of Yum Brands – Email Address that said:
I am totally not pleased with your online service .I have had two bad experiences that have left me not wanting to purchase from tacobell.com or from your store location at 12 E. 125TH STREET New York, NY 10035.My first experience was back in August where I placed an order online for the store location 12 East 125th street only to find out the store location was closed at a time where the store was suppose to be open as stated online .I was told the next day after making several calls to taco bell that the store was undergoing some type of repair .I was left to wait for a refund on my credit card which took about 3 weeks. I shook it off as just an oversight and decided today 09/18/2016 at 5:00pm to purchase online again. I was in a rush and with limited funds decided to try taco bell again and thought I would get a pretty good affordable meal .I spent a total of $21.00 And to my big surpeise after waiting 10 minutes I was told my order was not approved due to my credit card .Customer service advised me that my credit card was not good .I quickly call my Capitol one card and they advised me that this order was approved on the part of the credit card company but that somehow it did not show on your system although I had revived a text stating" Hola Javier. Your Taco Bell receipt can be viewed in your Order History".This has left a terrible impression on me and embarrassed me in front of my co workers and taco bell patrons .I will not be making any more orders on tacobell.com .I will not patronize 12 E 125th street location or any other of your locations in the USA . This whole experience has been awful and a complete disaster .I actually enjoyed your food but I'm sorry to say I will no longer be a customer of taco bell .I will also take on to social media and write my reviews on Yelp,Facebook, and instagram.
Very dissatisfied customer
Javier
Sent from my T-Mobile 4G LTE Device
