john sent a message to Glen F. Post, III President and CEO, CenturyLink, Inc. – email address that said:
I just spent a little time speaking to your ill informed (escalated dept?) I ve been a 20 year costumer. My wife of 30 years paid our bills and now is ill.I can pay a bill ?but, i need a power of attorney to discuss a internet cable account?Brilliant! wait , it gets better after 30 minutes on the phone Im told you can pay the bill but , we charge a convenience fee of $3.50 or i can call a automated number and start the process again?Great! Hey thanks your UN wavering motive for profit and lack of common sense! its quite moving.Costumer service at its best! Id love for you or a board member to go through what i just did ,Id be willing to bet you might rethink your companies in personal non common sense approach.Well maybe not?
