Myra sent a message to Daniel J. Houston – President and Chief Executive Officer of Principal Financial Group Inc. – Email Address that said:
I am a frustrated customer who lives in North Carolina and it appears that my policy keep getting transferred to the home office. I met with Craig Maples from the Raleigh Office in 2011 and now I am going through the same thing in 2016- no agent. This is the third time this has happened to me. I really feel that Principal is not customer friendly to me and no one has ever called and asked if I wanted to increase/update my policy. I hope that you will email me back to make me feel that Principal is a customer friendly company that i have been investing my money in for over 25 years.
