Angela sent a message to Michael J. Massey – Chief Executive Officer and President of PetSmart, Inc. – Email Address that said:
I am writing because I am not sure what is happening at your 2065 store in Keller, TX.
Background:
I have spent thousands of dollars in your daycare and hotel service and leave my dog for 2 days per week.
Issue:
Yesterday I picked my dog up and the forms said he was treated with tender love in care. We get home and noticed that he had a serious cut below his eye, with flesh showing through his fir. I immediately called Sam from Pet Smart who checked him out to understand what happened and was he placed with large Dogs. She said that she would look into it and call back. This was last night at 6:30PM and I have heard nothing. I called back and asked to speak to the store manager and the PetSmart manager that I work with and was not able to do so. I called Ben field and she couldn't get me to vet until 4PM, and was going to refer me to another company, for an issue caused by PetSmart. I need to speak to a leader from your company immediately and I need to understand why happened to my dog, why is his eye cut, and why your team is showing no concern for my dog. We are not happy with this experience and my husband is clear that if this is not resolved by 5PM, with all medical expenses covered by PetSmart, we are going to start blogging and putting this on Yelp and all of the sites. The photo's alone are heart breaking. I would think that your folks would get my dog medical help if he needed it, but the response really has me concerned. Why can I not get a manager. You can’t have 22 year old running a store with people pets.
